Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from refined-co.com.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@refinedco.com.

INTRODUCTION

At REFINED Co ("REFINED Co", "we", "us", "our"), we value the privacy and security of the information you share with us. This section relates specifically to the personal data we collect and process through our SMS/MMS mobile messaging service (the "Service").

DATA COLLECTION AND USE

We collect personal data such as your mobile phone number and the content of your messages when you opt-in to our Service. This information is used to manage the delivery of SMS/MMS messages concerning updates, alerts, promotions, and other communications associated with the Service.

CONSENT AND COMPLIANCE

By opting into the Service, you provide explicit consent to receive SMS/MMS messages from us via an automatic telephone dialing system or other technology, even if your number is registered on any Do Not Call lists. This consent is a direct compliance measure under the Telephone Consumer Protection Act (TCPA) and ensures you are informed of your rights and our obligations.

OPT-OUT AND WITHDRAWAL OF CONSENT

You may withdraw your consent and opt out of the Service at any time by texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to the shortcode from which you are receiving messages, or by following the instructions provided in any message you receive. We provide easy, clear methods for opting out to ensure compliance with the TCPA.

DATA SECURITY AND RETENTION

We take the security of your personal data seriously and implement appropriate security measures to protect your data from unauthorized access, alteration, or destruction. Personal data collected through the Service will be retained only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

SHARING OF PERSONAL DATA

Your personal data may be shared with service providers and partners who assist us in delivering the SMS/MMS mobile messaging Service. These parties are subject to strict data protection and privacy conditions.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to make changes to this Privacy Policy at any time. If we make changes, we will post the revised Privacy Policy on our website with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at hello@refinedco.com.

By using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.